Zentovia Mugs – Return, Refund & Reprint Policy

All Zentovia products are made to order and printed or produced specifically for each order. We do not accept standard returns, exchanges, or cancellations for change of mind, buyer’s remorse, or selecting the wrong size, color, design, or product.

Please review your order details and delivery address carefully before completing your purchase.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us at support@zentoviamugs.com within 30 days of delivery.

Please include:

• Your order number
• Clear photos of the item
• Clear photos of the packaging, if it was damaged during delivery
• A description of the problem

Do not send the item back unless our support team specifically instructs you to do so.

After reviewing and verifying the issue, we will provide either:

• A free replacement or reprint, or
• A full refund to your original payment method

For approved damaged, defective, misprinted, or incorrect-item claims, you will not be charged a restocking fee or return-shipping fee. A physical return is not normally required.

Issues that do not qualify

A refund or reprint may not be available for:

• Change of mind or buyer’s remorse
• Incorrect size, color, design, or product selected by the customer
• An incorrect or incomplete delivery address entered at checkout
• Normal wear and tear
• Damage caused by misuse, neglect, or improper care

Refund processing

Once a refund is approved, we will initiate it to the original payment method. Please allow 5–10 business days for your payment provider or bank to make the funds available. Processing times may vary by provider.

This policy does not limit any consumer rights that cannot legally be excluded in the customer’s location.