Privacy policy

Zentovia Mugs – Privacy Policy
Last updated: May 7, 2026
At Zentovia Mugs, operated by Kelvin Alaita, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from zentoviamugs.com (the "Services") or otherwise communicate with us.
1. Personal Information We Collect.
We collect information that identifies or can reasonably be linked to you. This includes:
  • Contact Details: Your name, billing address, shipping address, phone number, and email address.
  • Financial Information: Payment card information and transaction details. We use Flutterwave as our primary payment gateway. Your payment information is processed directly by Flutterwave; Zentovia Mugs does not store your credit card details.
  • Account & Transaction Data: Your username, password, order history, items viewed, and items added to your cart.
  • Communications: Any information you provide when sending a customer support inquiry.
  • Device & Usage Info: Your IP address, browser type, network connection, and details on how you navigate our website via cookies.
2. How We Use Your Personal Information
We use your information to provide and improve our services, including:
  • Fulfilment: To process payments, arrange shipping, and manage your account.
  • Customer Support: To respond to your inquiries and maintain our business relationship.
  • Security & Fraud Prevention: To detect, investigate, or take action regarding fraudulent, unsafe, or malicious activity.
  • Marketing: To send promotional updates or show you targeted ads based on your preferences, where permitted by law.
3. How We Disclose Personal Information
We share your personal data with trusted third parties to help us run our store successfully:
  • Shopify: Our website platform provider that processes data on our behalf.
  • Printing & Fulfilment Partners: We share your name and shipping details with our print-on-demand partners solely to fulfil and ship your custom-ordered products.
  • Legal Compliance: To comply with applicable laws, respond to legal processes, or protect our legal rights.
4. International Data Transfers
Our store is hosted by Shopify, and information you submit may be transmitted to and processed in countries outside of where you live. If we transfer your information out of the European Economic Area (EEA) or the United Kingdom (UK), we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.
5. Children's Data
Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.
6. Your Rights and Choices
Depending on where you live, you may have the right to access, delete, correct, or receive a portable copy of the personal information we hold about you. You can opt out of targeted advertising or unsubscribe from promotional emails at any time using the links provided in our communications.
7. Contact Us
Should you have any questions about our privacy practices, or if you would like to exercise your data privacy rights, please contact us directly:
  • Business Operator: Kelvin Alaita
  • Email Support: support@zentoviamugs.com
  • Physical Business Address: 14 Ologolo Road, Lekki, Lagos, Nigeria
Zentovia Mugs is an e-commerce store owned and operated by Kelvin Alaita, located in Nigeria. Our custom ceramic products are fulfilled and shipped internationally via print-on-demand partners located in the United States and global fulfillment centers.